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12 Lessons in Identity-Level Performance

Most high performers already know what they need to do. It isn’t a knowledge problem. It is the gap between knowing and doing, and that gap has a source: an identity that has not kept pace with the goals it is supposed to support. These twelve lessons are built around one premise: lasting performance does not come from better tactics. It comes from a rebuilt identity. Here is what each lesson covers and why it matters.

What Are Two Types of Empathy?

The key is knowing which type is most appropriate for the circumstances. Emotional empathy with each member of the team's stress would leave you exhausted emotionally. All the time using solely cognitive empathy would result in your being seen as aloof and mechanical.
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Two Principles for Leadership Success

The leaders who are good at self-knowledge and other-knowledge are not just managing people; they are helping people grow personally and professionally. They've realized that leadership is not getting all the right answers; it's knowing the dynamics that create the right conditions for the answers to emerge.