Emotional intelligence (EI) is both a skill and a quality. As a quality, it encompasses personal attributes such as empathy, patience, and the ability to listen and connect with others. These intrinsic qualities can predispose individuals to be naturally better at understanding and managing their own emotions as well as recognizing and influencing the emotions of others.

As a skill, emotional intelligence involves a set of abilities that can be developed and improved over time through practice and learning. This includes the capacity to be aware of one’s own emotions, to regulate them, to empathize with others, and to navigate social complexities effectively. The skills aspect of EI implies that, regardless of one’s natural predisposition, individuals can work on enhancing their emotional intelligence through targeted efforts such as training, reflection, and applying EI concepts in their daily interactions.

Therefore, while some people might naturally possess high levels of emotional intelligence as part of their personality, the concept of EI as a skill also opens the door for personal development, allowing individuals to cultivate and enhance these capabilities throughout their lives.